Privacy Policy

Introduction

 Prime Reagents, LLC (“Prime Reagents”) is committed to protecting the privacy of its customers and suppliers in accordance with applicable laws and regulations. Prime Reagents supports the fundamental rights to privacy and data protection as well as compliance with national and international privacy laws, including the General Data Protection Regulation (GDPR).

Personal Information You Provide to Us

 Prime Reagents collects your personal information that you provide to us to create an account, when you call us, use online account tools, report service issues, complete surveys, enter contests and promotions, or otherwise communicate with us. This information may include your name and contact information such as billing address, email address and phone numbers as well as your credit card number and other such information you provide in placing an order. We may also collect information about your account and your use of our services, which may include your account number, billing and payment history. We may also collect information such as your age, gender and your zip code when you engage with our websites or contact us.

We may collect information that is sent to us automatically by your web browser. This information typically includes your Internet Protocol (IP) address, the identity of your internet service provider, the name and version of your operating system and browser, the date and time of your visit, the page that linked you to Prime Reagents, and the pages you visit within our company as well as outside our company. We also may obtain data and information about you from third-parties, e.g. credit information from credit reporting agencies, or other information from social media platforms.

How We May Use Your Personal Information

 In collecting your information, combining it from several sources, processing and analyzing it, we comply with our legal obligations in the following ways:

  1. keep personal data up to date;
  2. store and destroy it properly;
  3. protect personal data from loss, misuse, unauthorized access and disclosure; and
  4. ensure that appropriate technical measures are in place to protect personal data.

Legal Basis for Processing Your Personal Data

 Processing may be necessary for the legitimate interests of Prime Reagents or a third-party . Processing may be necessary for the entering or performance of a contract with you. 

In particular, your personal information may be used to/for:

  1. provide you with effective and efficient customer service;
  2. provide products, information and services you request;
  3. process orders you place on our websites;
  4. analytical purposes, including combining it with information from third-parties;
  5. improve the content, functionality, performance and usability of our website;
  6. provide technical support and troubleshooting;
  7. meet our legal rights and obligations;
  8. other purposes as permitted by law; and
  9. certain purposes only with your explicit consent.

In certain circumstances, Prime Reagents may request your explicit consent to use your information in additional ways.

Your Choices 

We respect your right to make choices about the ways we collect, use and disclose your personal information. Where appropriate you are asked to indicate your choices at the time we collect your personal information. If you receive email or marketing communications, you may “opt-out” of that service at any time by using the unsubscribe feature included in the communication.

How We May Share Your Personal Information 

If permitted by applicable law, we may share your information as follows, as well as in a manner we may describe to you from time to time:

  1. Within Prime Reagents for the purposes set forth in this online Privacy Notice.
  2. With our Third-Party Service Providers that perform services on our behalf. Our third-party service providers are required to use adequate privacy protections and may use the information only for the purpose of providing services to Prime Reagents. Prime Reagents does not sell, rent, and trade your personal information. Prime Reagents may transfer your personal information outside the country or geographic region in which you are located and the laws and regulations in such region may not afford the same level of protection. Where we do so, we will take appropriate steps to safeguard your data.
  3. Compliance with Laws and Protection of Our Rights and the Rights of Others We may disclose personal information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order or a subpoena. We may also disclose personal information to cooperate with a government investigation; to prevent or investigate a possible crime, such as fraud or identity theft; to enforce or apply our online terms of use or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others.

We will not use your personal information to send product or promotional advertising unless you have agreed to receive it.

External Links

 Prime Reagents’ websites may contain links to other sites operated by third-parties. Prime Reagents is not responsible for the actions and privacy policies of third-party websites, nor the use or protection of your information on such websites.

Cookies and Other Storage Technologies 

Prime Reagents may use “cookie” technology on our websites. A cookie contains information that is sent by a website and stored in your hard drive or temporary memory. You will be asked for your consent and you may change your cookie settings on your internet browser or delete our cookies at any time. We may use cookies to save your preferences for our websites or to collect statistics related to the number of visitors to our websites and requests for files, the types of browsers used, and other aggregate data. Prime Reagents may also use transparent pixels (e.g. GIF, PNG, etc.) files to help manage online advertising by collecting information related to which advertisements drive traffic to our websites. The lifespan of these cookies range from deletion at the end of a browser session to up to 60 days for preference setting, and some cookies may persist for up to one year. Prime Reagents does not collect geo-location data.

Analytics

 This website may use web analytics services provided by Google, Inc. (“Google”). These analytics services use “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. Google may use this information as per their privacy policy. By using this website, you will consent to the processing of data about you by Google in the manner and for the purposes set out above.

Use of Special Features or Areas of Our Websites 

Some of our websites include special features, such as surveys, licensed content, online store, or password protected areas. Specific privacy statements may appear on such Prime Reagents website. On such websites you may be asked to agree to special terms governing your use of the special feature or password-protected area.

Public Forums

 We may offer chat rooms, blogs, message boards, bulletin boards or similar public forums where you and other users of our website can communicate. Unless otherwise required by applicable law or regulation, the protections described in the online Privacy Notice do not apply to information (including personal information) that you post and/or volunteer in these public forums. Any information you share in a public forum is public information and may be seen or collected by anyone, including third-parties that do not adhere to our online Privacy Notice. Prime Reagents is not responsible for the events arising from the distribution of any information you choose to publicly post or share through our websites.

Children’s Privacy 

We do not knowingly collect information from children to sell or promote our products or services. Visitors must be at least 18 years of age to submit registration or survey information. If you believe a person below the age of eighteen has sent personal contact information to Prime Reagents, please contact us immediately at the address listed below and we will use reasonable efforts to promptly remove that information from our databases.

Security

Prime Reagents follows industry-standard practices to secure the information we collect to prevent the unauthorized access, use, or disclosure of information. These security practices include technical, administrative, and physical safeguards. Prime Reagents applies appropriate measures to protect the personal information in Prime Reagents’ possession from loss, misuse, unauthorized access, disclosure, alteration and destruction. Prime Reagents takes commercially reasonable precautions to protect the confidentiality, integrity and security of your personal information.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

  1. SSL Protection Some password-protected areas of our websites require a secure connection with your computer. We use an encryption technology called Secure Socket Layers (SSL). A secure connection is maintained until you leave the secure area of the site. That said, Prime Reagents cannot guarantee the safety of transmitting personal information over the Internet.
  2. Password Protection You are responsible for maintaining the confidentiality of your passwords. We have the right to assume that anyone accessing one of our websites using a password associated with your account has the right to do so. You will be solely responsible for the activities of anyone accessing our websites using a password associated with your account. You must promptly change your passwords if you see a risk of your password being compromised.

Retention 

Your personal information may be retained by Prime Reagents for the legally required timeframe. Afterwards we will securely destroy your personal data according to our internal policies and procedures.

Your rights 

Your rights in relation to your personal information include the ability to:

  1. Access your personal information and to certain other supplementary information that this Privacy Notice is designed to address;
  2. correct your personal information if it is found to be inaccurate or out of date;
  3. have your personal information deleted;
  4. restrict or object to the processing of your personal information, in particular when the organization is relying on its legitimate interests as the legal ground for processing;
  5. transfer your data in a portable format, in particular when the processing is based on your consent or is carried out by automated means;
  6. complain to a supervisory authority;
  7. withdraw your previously provided consent to the use of your personal information;
  8. stop the receipt of promotional communications;
  9. to opt out of our sharing your information with third-parties for promotional purposes; and
  10. request a restriction be placed on further processing where there is a dispute in relation to the accuracy or processing of your personal data.

If you have created an account or a personal profile on one of our websites, you should be able to access and update some or all of your personal information. If you wish to access, update or correct other personal information, please contact us. We may ask you for additional information to verify your identity. In most cases, we will update information as requested if we have no reason to limit or deny your request as permitted or required by law, or if we are unable to verify your identity.

Contact Prime Reagents

 To exercise all relevant rights, queries or complaints please contact Prime Reagents in the following ways:

  1. send postal mail to:

Privacy Program
4055 Nelson Ave.
Concord, CA 94520 USA
ATTN:  Customer Service.

Prime Reagents customers who are California residents also have additional privacy rights. These include the right to annually request and obtain information about the personal information (if any) Prime Reagents may have disclosed to third-parties for direct marketing purposes in the preceding calendar year, at no charge. If applicable, this information would include a list of the categories of personal information that were shared and the names and addresses of all third-parties with which Prime Reagents shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing through the contact information above.

Changes to This Online Privacy Notice 

Prime Reagents reserves the right to modify this online Privacy Notice by posting a revised version on our websites and through notifying you where required by law. These changes will be effective as of the posting date.

Effective Date: November 10, 2020

Last Updated: November 10, 2020

Terms & Conditions of Use

This website is the property of Prime Reagents, LLC. By using this site you agree to follow and be bound by the policies described below. Please note that Prime Reagents reserves the right to change these policies by posting revised versions of the provisions below at any time.

Please also review our Privacy Policy, which also governs your visit to the website, to understand our privacy practices.

USER RULES

You are responsible for your communications via this website. In accessing and using this website, you may not, under any circumstances, do any of the following: (a) publish, post, distribute or disseminate injurious, defamatory, infringing, obscene or other unlawful materials or information; (b) use the website to threaten, harass, or otherwise violate the legal rights (including without limitation rights of privacy and publicity) of others; (c) intercept or attempt to intercept email; (d) upload files that contain software or other material protected by intellectual property laws (or by rights of privacy or publicity) unless you own or control the rights thereto or have received all necessary consents; (e) upload files that contain a virus or corrupted data; (f) delete any author attributions, legal notices or proprietary designations or labels in a file that you upload; (g) falsify the source or origin of software or other material contained in a file that you upload; (h) download a file that you know (or reasonably should know) cannot be legally distributed via the website; or (i) act (or fail to act) in your use of the website in a manner that is knowingly harmful to Prime Reagents or its affiliates or contrary to these User Rules or to applicable law or regulation. Files that you upload, and your activity in conferences, chats and other forums are subject to review, modification and deletion without notice by Prime Reagents or its designees. Prime Reagents reserves the right in its sole discretion to change its policies concerning this website at any time, and to withdraw, suspend or discontinue any feature of this website at any time. You are responsible for adhering to any limitations posted concerning files uploaded to this website (e.g., regarding reproduction and dissemination). Any unauthorized use terminates the permission or license granted by for your use of the website, without limiting any other remedies that Prime Reagents may have. YOU AGREE TO INDEMNIFY AND HOLD PRIME REAGENTS HARMLESS FROM ANY AND ALL LIABILITIES, EXPENSES (INCLUDING ATTORNEYS’ FEES) AND DAMAGES TO PRIME REAGENTSAND/OR ARISING OUT OF THIRD-PARTY CLAIMS BASED ON YOUR USE OF THIS WEBSITE, INCLUDING WITHOUT LIMITATION ANY CLAIM OF PERSONAL INJURY OR INJURY TO PROPERTY, LIBEL, DEFAMATION, VIOLATION OF PRIVACY OR PUBLICITY RIGHTS, LOSS OF SERVICE BY OTHER USERS, AND INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER RIGHTS. Prime Reagents will notify you promptly of any claim for which it seeks indemnification hereunder.

Should you view the Prime Reagents website and respond with information (excluding personal information, which is addressed under the Privacy Policy) including questions, comments or suggestions regarding the content of the Prime Reagents website, such information shall be deemed to be non-confidential and Prime Reagents shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute the information to others without limitation. Prime Reagents shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including but not limited to developing, manufacturing and marketing products incorporating such information.

Prime Reagents authorizes you to copy documents published by Prime Reagents on the World Wide Web for personal or non-commercial use only, provided any copy of these documents that you make shall retain all copyright and other proprietary notices contained herein. Except as expressly provided, nothing contained in this paragraph shall be construed as conferring any license or right under any Prime Reagents copyright.

Prime Reagents, their respective logo or insignia, and all product names appearing on the website are among the trademarks and/or service marks owned by Prime Reagents, or its subsidiaries, affiliates or suppliers, and no trademark or service mark or other license is granted in connection with the materials contained on this website. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license to any patent, trademark or other intellectual property right of Prime Reagents or any third party. Prime Reagents makes no representations or warranties that any use of the information contained on this website will not infringe any such patent, trademark or other intellectual property right of Prime Reagents or any third party.

ADVERTISEMENTS

Advertisements and statements contained therein are the sole responsibility of the persons or entities that post the advertisement, and Prime Reagents does not make any warranty as to the accuracy, completeness, truthfulness or reliability of such advertisements. Prime Reagents has no liability whatsoever for any third-party claims arising in connection with such advertisements or any products or services mentioned therein.

E-MAIL FORMATTING

To promote reliable communications via the website, Prime Reagents reserves the right to open, re-format and re-transmit to the intended recipient any email message from you to any advertiser or other use.

DISCLAIMERS

THIS WEBSITE AND ALL INFORMATION AND SERVICES WITHIN IT ARE PROVIDED “AS IS.” PRIME REAGENTS MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE USABILITY, CONDITION, COMPLETENESS OR ACCURACY OF THE INFORMATION AND OTHER MATERIALS PREPARED OR PUBLISHED BY PRIME REAGENTS OR ANY THIRD PARTY HEREIN. YOU ASSUME THE ENTIRE RISK OF RELYING ON THIS INFORMATION. PRIME REAGENTS DOES NOT WARRANT THAT ACCESS TO OR USE OF THIS WEBSITE WILL BE PERSISTENT, UNINTERRUPTED OR ERROR-FREE, OR THAT THIS WEBSITE WILL MEET ANY PARTICULAR CRITERIA OF PERFORMANCE OR QUALITY. PRIME REAGENTS EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OR MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COMPATIBILITY, SECURITY, AND ACCURACY. STATEMENTS MADE IN FORUMS, CONFERENCES AND CHATS REFLECT ONLY THE VIEWS OF THEIR AUTHORS, AND DO NOT NECESSARILY REFLECT THOSE OF PRIME REAGENTS. CONTENT OR ADVICE RECEIVED IN ANY FORM WITHIN THIS WEBSITE SHOULD NOT BE RELIED ON FOR IMPORTANT DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION. YOU AGREE THAT PRIME REAGENTS WILL NOT BE LIABLE FOR DAMAGES (INCLUDING CONSEQUENTIAL OR SPECIAL DAMAGES) ARISING OUT OF YOUR USE OF OR INABILITY TO USE THIS WEBSITE OR ANY SOFTWARE OR SERVICES WITHIN IT, AND YOU HEREBY WAIVE ANY CLAIMS WITH RESPECT THERETO, WHETHER BASED ON CONTRACTUAL, TORT OR OTHER GROUNDS, EVEN IF PRIME REAGENTS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW IMPLIED WARRANTIES TO BE EXCLUDED OR MODIFIED, SO NOT ALL OF THE ABOVE LIMITATIONS MAY APPLY TO YOU.

APPLICABLE LAW AND FORUM

Any action involving the website, the Terms and Conditions of Use, Cookies Policy or the Privacy Policy, will be governed by the laws of the State of California without regard to any choice of law or conflicts of law provisions. The user of this website agrees to submit to the jurisdiction of the State of California for resolution of any and all conflicts involving the website, the Terms and Conditions of Use, Cookies Policy or the Privacy Statement.

EFFECTIVE DATE; MODIFICATIONS

This Agreement takes effect on the date you first use the website and continues for as long as you use the website. Prime Reagents RESERVES THE RIGHT TO CHANGE THIS AGREEMENT AT ANY TIME BY POSTING CHANGES ON-LINE. YOU ARE RESPONSIBLE FOR REVIEWING REGULARLY ALL INFORMATION POSTED ON-LINE CONCERNING USAGE POLICIES IN ORDER TO OBTAIN TIMELY NOTICE OF SUCH CHANGES. YOUR CONTINUED USE OF THIS WEBSITE AFTER CHANGES ARE POSTED CONSTITUTES YOUR ACCEPTANCE OF THIS AGREEMENT AS MODIFIED BY THE POSTED CHANGES.

Return Policy

Other than non-compliance with the Warranty, Prime Reagents will only accept return of unopened product in undamaged containers within 14 days of customer’s receipt of product and Customer’s pre-payment to Prime Reagents of all return freight and a 30% re-stocking fee. No refund may be issued until the product is received by Prime Reagents and Prime Reagents verifies compliance with the Return Policy.

Order Processing

Prime Reagents currently processes orders Monday through Friday. Most orders placed received after 2 p.m. California time will process and ship the next business day.

Shipping

Most delivery times in the continental U.S. range between 2 and 5 days after processing depending on location. We ship via private fleet, common carrier and parcel (UPS, Fedex, etc) You will be emailed with a tracking number after the order has been processed.

Assistance

If you have any questions with your order, please use the contact us.

Payment Policy

Prime Reagents accepts all major credit cards as payment method. Customers will receive an order confirmation email when Prime Reagents has received their order. Prime Reagents will place a hold on the customer’s credit card once an order has been submitted. The estimated sales tax is calculated at the time of checkout. Customers will receive an email when their order ships. Within 48 hours, Prime Reagents will execute a charge against the customer’s credit card with exact sales tax adjustments made.

Payment Options

  1. Visa
  2. Amex
  3. Mastercard
  4. Discover